Refund policy

Refund & Return Policy

Last Updated: June 2026

At Ball Club Sports, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return or exchange, your item must:

  • Be returned within 7 days of receiving your order.

  • Be unused, unworn, and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Not show signs of damage caused by misuse, washing, alterations, or normal wear and tear.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To request a return, please email us at ballclubsports@gmail.com with the following information:

  • Order number

  • Product name

  • Reason for return

  • Clear photos of the product (if applicable)

Once your request is reviewed and approved, we will provide you with return instructions.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed using your original payment method whenever applicable.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed through an agreed payment method such as a bank transfer or digital wallet.

Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Exchanges

We are happy to exchange products if you receive:

  • The wrong size (subject to stock availability)

  • A defective product

  • A damaged item

  • An incorrect item

Please contact us within 7 days of delivery to request an exchange.

Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Clearance or final sale items

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products returned without original tags or packaging

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product is defective

  • The wrong item was shipped

  • The product was damaged during delivery

We recommend using a trackable courier service when returning items, as Ball Club Sports cannot be responsible for parcels lost during return shipping.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it can no longer be cancelled and will instead be handled according to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Ball Club Sports

📧 Email: ballclubsports@gmail.com

📞 Phone: +92 320 4598112

📍 Location: Sialkot, Punjab, Pakistan

We appreciate your trust in Ball Club Sports and are committed to providing a fair, transparent, and hassle-free shopping experience.